Frequently Asked Questions

Everything you need to know about your next timepiece.

Are all watches sold on your site authentic?

Yes, every watch we sell is 100% authentic and comes directly from authorized distributors or the manufacturers themselves, complete with original packaging and documentation.

What kind of warranty comes with my purchase?

All timepieces are covered by a minimum 2-year manufacturer's warranty that protects against mechanical defects and internal movement issues.

How long does shipping take and is it insured?

Standard shipping takes 3-5 business days, while express options are available. Every shipment is fully insured for its total value until it reaches your doorstep.

Can I return a watch if it doesn't fit or I change my mind?

We offer a 30-day return policy for all unworn watches in their original condition with all protective films and tags intact.

Do you offer watch resizing services?

Yes, we provide complimentary bracelet resizing for all metal-link watches. Simply provide your wrist measurement in the order notes during checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for higher-valued pieces.